Global Technology Director | Digital Transformation & Operational Excellence | Design Thinking
Global Technology Director living and working in London.
Progressive IT leader with a track record in driving global digital transformations, delivering innovative solutions, and optimising multi-country operations across diverse industries to measurably enhance performance.
Recognised for building high-performing teams, shaping strategy, and implementing models that drive growth and excellence. A dynamic communicator and change agent, skilled in aligning IT with business objectives, transforming cultures, and leading through complex change.
ABOUT
With a deep belief in the power of design thinking and human-centred design, I view these methodologies as integral to delivering successful IT services. By prioritising empathy, collaboration, and iterative problem-solving, these approaches ensure solutions are not only innovative but also deeply aligned with user needs.
Incorporating techniques such as flow analysis and value stream mapping, I focus on identifying and eliminating inefficiencies within IT and operational processes. This approach enhances business value by streamlining workflows, reducing bottlenecks, and ensuring resources are optimally aligned to customer priorities.
By visualising and refining value streams, we unlock continuous improvement opportunities, driving customer satisfaction and operational excellence. This holistic integration of design thinking and flow-centric optimisation supports sustainable, impactful transformation across organisations.
ARTICLES
PROJECTS
TESTIMONIALS
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“Mark is a fantastic manager who goes the extra mile to support his team and delivers on what he says he will. He has a wealth of knowledge across all aspects of Service management and understands what it takes to deliver a world class Managed Service.”
Jeremy Heaven
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“I had the pleasure of working with Mark for two years and have to say that it’s rare that you come across such a driven professional with a wealth of expertise within Managed Services, yet endorses ideas from the wider team for the benefit of the business and clients.”
Jamie Kokot
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“ Mark is a fantastic manager, personable, approachable and very driven. He has a wealth of knowledge across all aspects and truly understands what it takes to run a successful Managed Service Provider. Mark has the ability to create a hardworking, trusting and successful team that deliver results. ”
Kerry Roffey
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“Mark's insight into Service Management produces a passionate and dedicated focus for himself and any team he is driving. Mark's vast knowledge allows for innovative thinking and a creative atmosphere whilst empowering his team to own and develop their career with steady guidance.”
Cheryl Gibson
